Shipping Policy

Thank you for shopping with Rose Gold Empire. Please review our shipping policy below to understand how we handle the delivery of our products.

Shipping Methods and Timeframes

Domestic Shipping (UAE)

• Standard Shipping: 2-5 business days
• Express Shipping: 1-2 business days

International Shipping

• Standard International: 7-14 business days
• Express International: 3-5 business days

Order Processing

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed after 2:00 PM GST may not be processed until the following business day.
• Orders placed on weekends or UAE public holidays will be processed on the next business day.

Shipping Costs

Domestic Shipping (UAE)

• Standard Shipping: Free for orders over AED 500
• Standard Shipping: AED 30 for orders under AED 500
• Express Shipping: AED 50

International Shipping

• International shipping costs are calculated at checkout based on:
  • Destination country
  • Package weight
  • Chosen shipping method

Tracking Information

• A tracking number will be provided via email once your order has been shipped.
• You can track your package's status using this number on our website or directly through the carrier's website.

Customs, Duties, and Taxes

• For international orders, customers are responsible for any customs fees, import duties, and taxes imposed by the destination country.
• These charges vary by country and are not included in the purchase price or shipping cost.
• Rose Gold Empire has no control over these charges and cannot predict their amount.
• Please check with your local customs office for more information before placing your order.

Delivery

• A signature may be required for delivery, especially for high-value items.
• Please ensure the shipping address provided is correct and accessible.
• For apartment buildings, please include any relevant building access information.

Shipping Restrictions

• We currently ship to most countries worldwide; however, there may be restrictions for certain locations.
• If we are unable to ship to your location, you will be notified during the checkout process.

Delays

• While we strive to meet all delivery timeframes, occasional delays may occur due to:
  • Customs processing
  • Weather conditions
  • Carrier delays
  • Other unforeseen circumstances
• During peak seasons (holidays, special sales), delivery may take longer than usual.

Missing or Lost Packages

• If your tracking information shows that your package was delivered but you haven't received it:

  1. Check with neighbors or your building management
  2. Look for a delivery notice
  3. Contact the shipping carrier directly
  4. If still missing, contact our customer service within 48 hours

• For packages that show as undelivered or lost in transit, please contact us at rosegoldempirejewellery@gmail.com, and we will work with the shipping carrier to locate your order or arrange for a replacement.

Address Changes

• If you need to change your shipping address after placing an order, please contact us immediately at rosegoldempirejewellery@gmail.com.
• We will try to accommodate address changes if the order has not yet been shipped.
• Once an order has been shipped, we cannot change the delivery address.

Questions About Shipping

If you have any questions or concerns about our shipping policy, please contact our customer service team at rosegoldempirejewellery@gmail.com.

---

This policy was last updated on April 03, 2025.